Privacy policy
Last updated: January 18, 2026
Trinilo operates this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).
Trinilo uses Shopify technology that allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.
Personal information we collect or process
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person.
Personal information does not include anonymized data or data that has been de-identified so that it cannot reasonably identify or be linked to you.
We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when communicating with us, for example, when submitting a customer support request.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about how you interact with the Services, such as how and when you use or navigate them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology or when they collect or process personal information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
Communications with you. We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy.
Such circumstances may include:
With Shopify, service providers, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different merchants and websites. You may exercise your rights to opt out of such uses here.
When you direct us to do so, request it, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the Terms of Service or related policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
In order to provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.
Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself.
To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform.
In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes.
For more information about how Shopify uses your personal information and the rights you may have, please review Shopify’s Consumer Privacy Policy.
Depending on where you reside, you may exercise certain rights regarding your personal information here via Shopify’s Privacy Portal.
Third-party websites and links
The Services may include links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or others.
The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated otherwise on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children as defined by applicable law in your jurisdiction.
If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.”
Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you reside, you may have some or all of the following rights regarding your personal information.
These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.
Right of access. You may have the right to request access to the personal information we hold about you.
Right of deletion. You may have the right to request that we delete the personal information we hold about you.
Right of correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
You may exercise your rights to opt out of such uses here.
Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you use.
If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well.
For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/.
Except for the Global Privacy Control signal, we do not recognize other “Do Not Track” (DNT) signals that may be sent from your browser or device.
Communication preferences management. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails.
If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below.
For more information about how Shopify uses your personal information and the rights you may have — including those related to data processed by Shopify — please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights.
Before accepting a request from an authorized agent, we will require proof that the agent has been authorized to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request within a reasonable timeframe as required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the details provided below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority.
International transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , or email us at contacto@trinilo.com.